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Publications

Peer-Reviewed Research Publications

2019

Potnis, D. & Gala, B. (in press). Best practices for conducting fieldwork with marginalized communities. Information Processing & Management. 

Potnis, D., Gaur, A., & Singh, J. (2019). Analysing slow growth of mobile money market in India using a market separation perspective. Information Technology for Development.

Potnis, D., Winberry, J., Finn, B., & Hunt, C. (2019). What is innovative to public libraries in the United States? A perspective of library administrators for classifying innovations. Journal of Librarianship & Information Science, 1-28.  

Rorissa, A., Potnis, D., Iyer, H., & Versaggi, T. (2019). Information technologies and knowledge representation for the benefit of diverse & marginalized communities of users. Presented at iConference 2019, Washington, DC, 1-4.

Potnis, D. (2019, March). Use cases and solutions for issues in forced migration. Panel discussion at the Workshop on Charting the Future of Forced Migration Research in Information Science, iConference, Washington DC.

Potnis, D. & Gala, B. (2019). Proposing “mobile, finance, and information” toolkit for financial inclusion of the poor in developing countries. Information in Contemporary Society. iConference 2019, Washington, DC, 228-235.

2018

Potnis, D., & Halladay, M. (2018, June). Building health information networks using Facebook: A pilot study with new mothers in Appalachia. ACM SIGMIS Computers and People Research 2018 Conference, Buffalo–Niagara Falls, NY, 153.

Potnis, D., Regenstreif-Harms, R., & Hunter, D. (2018, June). Challenges to deploying library services in the cloud: Data issues dominating IT, people, costs, and policy challenges. ACM-IEEE Joint Conference on Digital Libraries 2018, Dallas, TX, 375-376.

Potnis, D. & Allard, S. (2018). Developing MISSILE curriculum to train LIS students as mobile technology consultants. Association of Library and Information Science Education 2018 Conference, Denver, Colorado, 66-69.

Potnis, D., Jasmin, H., & McLenan, L. (2018, July). Inspiring and informing citizens for citizen journalism to fight corruption using social media: Insights from US Diplomacy Lab. African Affairs to Kenya, U.S. Embassy Nairobi Economic Affairs Section, Nairobi, Kenya, 1-6.

Potnis, D., Deosthali, K., Zhu, X., & McCusker, R. (2018). Factors influencing undergraduate use of e-books: A mixed methods study. Library & Information Science Research, 40(2), 106-117.

Potnis, D. (2018, January). A channel for public libraries to partner with governments for financial inclusion in the developing world. Final project report for Financial Information Literacy Toolkit to Educate boRrowers (FILTER). OCLC/ALISE Library and Information Science Research Grant Program, Dublin, OH.

Potnis, D. & Gala, B. (2018, February). Financial information literacy toolkit for equipping over 200 Million poor for mobile-based digital payments: A study with public libraries in India. ALISE/OCLC research grant presentation at the Association of Library and Information Science Education 2018 Conference, Denver, CO.

Potnis, D. (2018, February). LIS education to save the world: Information skills for international development. Association of Library and Information Science Education 2018 Conference, Denver, CO, 265.

Potnis, D. & Allard, S. (2018, August). Mobile Information Skills and Solutions in Library Education (MISSILE). Final report for planning grant, award number: RE-22-160038-16. Institute of Museum and Library Services, Washington DC.

Chen, A., Ocepek, M., Potnis, D., & Wang, Y. (2018, November). Moving toward the future of information behavior research and practice. 81st Annual Meeting of the Association for Information Science and Technology. Symposium of SIG-USE, Vancouver, Canada.

Potnis, D., Allard, S., & Cortez, E. (2018). Proposing interdisciplinary curriculum for developing mobile technology consultants for libraries & not-for-profit organizations. 10th Annual International Conference on Education and New Learning Technologies (EDULEARN18), Palma de Mallorca, Spain, 7476-7480.

Potnis, D. & Mallary, K. (2018, February). Training librarians to better serve patrons using assistive technologies: An inquiry-based approach. Association of Library and Information Science Education 2018 Conference, Denver, CO, 271.

Potnis, D. & Allard, S. (2018). Training LIS students as mobile technology consultants for libraries and not-for-profit organizations. Journal of Education for Library and Information Science, 59(4), 253-264.

Potnis, D., Demissie, D., Trimmer, J., & Cleek, J. (2018). WhatsApp for social activism in Ethiopia? Research in progress from US Diplomacy Lab. 21st Annual Conference of the Southern Association for Information Systems, Atlanta, GA.

2017

Potnis, D., Adkins, D., Cooke, N., & Babu, R. (2017). Addressing barriers to engaging with marginalized communities: Advancing research on information, communication, and technologies for development (ICTD). 80th Annual Meeting of the Association for Information Science & Technology, Crystal City, Virginia, 587-590.

Potnis, D., Demissie, D., & Rahman, M. (2017, March). Agent-based mobile banking for financial inclusion of vulnerable population in Bangladesh. Workshop of Vulnerable Communities in the Digital Age: Advancing Research and Exploring Collaborations. iConference, Wuhan, China, 1-4.

Potnis, D., & Gala B. (2017). Factors influencing citizens’ intention to spread information over mobile phones: Implications for mobile governance in IndiaProceedings of the 10th International Conference on Theory and Practice of Electronic Governance, New Delhi, India, 516-517.

Potnis, D. & Gala, B. (2017). Factors influencing electronic word-of-mouth among Indian youth: Implications for mobile governance. Proceedings of the special collection on eGovernment innovations in India. 10th International Conference on Theory and Practice of Electronic Governance, New Delhi, India, 107-114.

Potnis, D., Deosthali, K., Zhu, X., & Mccusker, R. (2017, January). Factors influencing the intention of students to continue using e-books: Recommendations for academic libraries to better engage with students. Juried paper presented at the Association of Library and Information Science Education Conference, Atlanta, GA.

Potnis, D., Demissie, D., & Rahman, M. (2017). Factors influencing use of mobile money by students, small business owners, and farmers in Bangladesh. 20th Annual Conference of the Southern Association for Information Systems, St. Simons Island, GA, 1-5.

Potnis, D. (2017). Financial Information Literacy Toolkit to Educate boRrowers (FILTER): A channel for public libraries to partner with governments for financial inclusion in the developing world. OCLC/ALISE Library and Information Science Research Grant Program, $30,634.

Potnis, D., Deosthali, K., & Pino, J. (2017). Investigating barriers to “using information” in electronic resources: A study with e-book users. 80th Annual Meeting of the Association for Information Science & Technology, Crystal City, Virginia, 318-326.

Potnis, D. & Allard, S. (2017, August). Mobile Information Skills and Solutions in Library Education (MISSILE). Interim Report for Planning Grant, Award Number: RE-22-160038-16. Institute of Museum and Library Services, Washington D.C.  

Mohan, L., & Potnis, D. (2017, June). Real-time decision making to serve the unbanked poor in the developing world. Proceedings of the ACM SIGMIS Computers and People Research Conference, Bengaluru, India, 183-184.

Potnis, D., Deosthali, K., Demissie, D., & Rahman, M. (2017, August). Role of culture in influencing the adoption of student information services: A study with Bangladeshi parents in the US. AIS SIG Culture Workshop on Culture in IS: Conducting Innovative Research, 23rd Americas Conference on Information Systems, Boston, MA.

Potnis, D., Demissie, D., & Deosthali, K. (2017). Students’ intention to adopt internet-based personal safety wearable devices: Extending UTAUT with trusting belief. First Monday, 22(9), 1-18.

2016

Potnis, D. (2016, January 27). 8 economic barriers responsible for India’s gender digital divide. In ICTWorks.org. (Reprinted from Global Health Hub).

Chengalur-Smith, I., Potnis, D., & Mishra, G. (2016). The adoption of IBM’s spoken web in informationally disadvantaged communities: A pilot study with farmers in Gujarat, India. 49th Hawaii International Conference on System Sciences, Kauai, HI, 3878-3887. IEEE Proceedings.

Potnis, D. (2016). Culture’s consequences: Economic barriers to owning mobile phones experienced by women in India. Telematics and Informatics, 33(2), 356-369.

Potnis, D. & Regenstreif-Harms, R. (2016). Designing responsive user interfaces of mobile applications and sites for information organizations. Bridging the Spectrum: The 8th Annual Symposium on Scholarship and Practice, Catholic University of America, Washington, DC.

Aytac, S., Rorissa, A., Ma, L., Potnis, D., Chen, H., & Hu, X. (2016). Diversity and multiculturalism of LIS education. Annual Meeting of the Association for Information Science & Technology, Copenhagen, Denmark, 1-5.

Zhu, X., Potnis, D., Deosthali, K., & McCusker, R. (2016, November 3). E-books and young academic users: What do we know? Paper presented at Charleston Conference, Charleston, SC.

Potnis, D., Regenstreif-Harms, R., & Cortez, E. (2016). Identifying key steps for developing mobile applications & mobile websites for libraries. Information Technologies and Libraries, 35(3), 40-58.

Potnis, D. (2016). Inequalities creating economic barriers to owning mobile phones in India: Factors responsible for the gender digital divide. Information Development, 32(5), 1332-1342.

Potnis, D. (2016, August). Managing ICT4D field research in the developing world: Challenges, opportunities, & innovative solutions. 22nd Americas Conference on Information Systems. San Diego, CA, 1-4.

Potnis, D. (2016). Managing seven dimensions of ICT4D projects to address project challenges. In H. Rahman (Ed.), Human development and interaction in the age of ubiquitous technology. (pp. 227-249): IGI-Global Publications.

Potnis, D., Cortez E. M., & Allard S. (2016). Project MISSILE (Mobile Information Skills and Solutions in Library Education): Educating LIS students to serve as mobile technology consultants for libraries. Planning Grant, Institute of Museum and Library Services, $40,121.

Potnis, D., Regenstreif-Harms, R., Deosthali, K., Cortez, E., & Allard, S. (2016). Skills and knowledge needed to serve as mobile technology consultants in information organizations. Journal of Education for Library and Information Science, 57(2), 187-196.

Potnis, D. & Regenstreif-Harms, R. (2016, January 6). Transforming LIS students into a mobile workforce for 21st century libraries. Juried paper presented at Accreditation & Emerging Competencies Session, Association of Library and Information Science Education Annual Conference, Boston, MA.

2015

Potnis, D. (2015). Addressing data collection challenges in ICT for development projects. International Journal of ICT and Human Development, 7(3), 36-55.

Potnis, D. (2015). Applying information science lens for advancing critical research on IT adoption: Insights from continued usage of mobile phones by poor women in rural India. International Journal of Technology Diffusion, 6(1), 76-99.

Potnis, D. (2015). Beyond access to information: Understanding the use of information by poor female mobile users in rural India. The Information Society, 31(1), 83-93.

Potnis, D., Bao, X., & Fesmire, S. (2015, November 7). E-book adoption by students across the world: A diffusion of innovation perspective. Study presented at Charleston Conference, Charleston, SC.

Potnis, D., Cortez, C., & Allard, S. (2015). Educating LIS students to serve as mobile technology consultants. Poster presentation at the Centennial Celebration of the Association for Library & Information Science Education Conference, Chicago, IL. (Selected by Conference Poster Chair)

Deosthali, K., Potnis, D., Elliott, D., & Fesmire, S. (2015). Factors influencing adoption of e-books by students. In Proceedings of the International Conference of the Association of Global Management Studies, New York, NY, 192-202. [Acceptance Rate: 30%]

Potnis, D. (2015). Financial inclusion in India. Participant, online chat. Consultative Group to Assist the Poor, World Bank.

Mohan, L. & Potnis, D. (2015). Mobile banking for the unbanked poor without mobile phones: Comparing three innovative mobile banking services in India. Information and communication technologies for developing countries minitrack, electronic government track. 48th Hawaii International Conference on System Sciences, Kauai, HI, 2168-2176. IEEE Proceedings.

Potnis, D., & Deosthali K. (2015). A practitioner’s guide for libraries to invest in mobile applications and mobile sites. Research Grant Pre-Proposal, Institute of Museum and Library Services, $244,580.

Potnis, D. (2015). Project management for IT-driven development of disadvantaged communities in the developing world. Contributed presentation in the “Project Management I” session at the Annual Meeting of the Institute for Operations Research and the Management Sciences, Philadelphia, PA.

Potnis, D. (2015). Wilson’s information-seeking behavior models (1981, 1996, 1999). In M. Al-Suqri and A. Al-Aufi (Eds.), Information seeking behavior and technology adoption: Theories and trends. (pp. 94-112): IGI-Global Publications. (Invited)

2014

Deosthali, K., Gharawi, M., & Potnis, D. (2014). Assessing employee satisfaction of the electronic training program of the Gulf Cooperation Council’s countries. World Conference on E-Learning, New Orleans, LA, 488-497.

Mohan, L. & Potnis, D. (2014). Banco Azteca’s use of innovative information systems for financial inclusion in Latin America. Information Technologies in Developing Countries, June Issue, 12-16.

Potnis, D. (2014, November). Examining mobile banking in developing nations from pro-poor “context, culture, and community” perspective. Proceedings of the American Society for Information Science and Technology, 51(1). Seattle, WA, 1-4.

Potnis, D. & Deosthali, K. (2014). Factors influencing adoption of Web 1.0, Web 2.0, and mobile technologies by the growth engine of the US economy. First Monday, 19(9), 1-20. [Acceptance Rate: 15%]

Mohan, L. & Potnis, D. (2014, August). ICTs for financial inclusion of the unbanked poor in developing economies. 20th Americas Conference on Information Systems. Savannah, GA, 1-3. [Reviewed by Conference Co-chairs]

Potnis, D. (2014). Managing gender-related challenges in ICT4D field research. The Electronic Journal of Information Systems in Developing Countries, 65(1), 1-26.

Potnis, D. (2014). Microfinance 101: Fundamental concepts, challenges, and opportunities. Guest speaker series, Center for the Advanced Study of Communities and Information, College of Information Studies, University of Maryland at College Park, MD. (Invited)

Potnis, D. (2014). Microfinance: Key concepts, challenges, innovative solutions, and opportunities for communication and information researchers. 36th Annual Research Symposium, College of Communication and Information. (Reviewed by the College Research Planning Committee)

Mohan, L., Potnis, D., & Miesing, P. (2014). Potential of analytics for scaling social enterprises. 11th Annual Social Entrepreneurship Conference, Boston, MA. (Refereed)

Mohan, L. & Potnis, D. (2014). Real-time decisions to serve the unbanked poor in the developing world. Invited presentation in the “Innovating in the Mobile World Using Analytics” session under “Business Model Innovation” cluster at the Annual Meeting of the Institute for Operations Research and the Management Sciences, San Francisco, CA, 108. (Refereed)

Potnis, D. (2014). A Toolkit for Libraries to Assist Small Businesses (ATLAS). Early Career Grant Award, Institute of Museum and Library Services, $398,000.

2013

Mohan, L., & Potnis D. (2013). Can analytics help serve the poor at the bottom of the pyramid? The Institute for Operations Research and the Management Sciences Conference on Business Analytics & Operations Research. San Antonio, Texas.

Mohan, L., Potnis, D., & Alter, S. (2013). Information systems to support “door-step banking”: Enabling scalability of microfinance to serve more of the poor at the bottom of the pyramid. Communications of the Association for Information Systems (Special Issue on Information Systems in Emerging Economies), 33(1), 423-442.

Potnis, D. (2013). IT to create value for small businesses, microfinance, & society. Coles College of Business, Kennesaw State University, GA. (Invited)

Mohan, L., Potnis, D., & Mattoo, N. (2013). A Pan-India footprint of microfinance borrowers from an exploratory survey: Impact of over-indebtedness on financial inclusion of the poor. Enterprise Development & Microfinance Journal. 24(1), 55-71.

2012

Potnis, D., & Deosthali K. (2012). DeMoAidS: Demonstrate “Aid is working” for motivating the youth in the developed world to aid global philanthropy and scale their effort rapidly. Bill and Melinda Gates Foundation, Grand Challenges in Global Health, Aid is Working. Tell the World, $100,000.

Potnis, D. (2012). IT research to create value for small businesses, microfinance, & society. School of Business and Economics, Winston-Salem State University, NC. (Invited)

Potnis, D. & Deosthali, K. (2012). Laggards or victims of socioeconomic conditions? Findings from ongoing survey of female slum-dwellers without cell phone ownership. ACM Proceedings of Sixth International Conference on Theory & Practice of e-government, Albany, NY, 202-205. ACM Proceedings

Potnis, D. (2012). Women and ICTs: Access and empowerment. Panelist for plenary at Sixth International Conference on Theory and Practice of Electronic Governance, Albany, NY. (Invited)

2011

Potnis, D. (2011). Cell-phone-enabled empowerment of women earning less than $1 per day. IEEE Technology & Society Magazine, 30(2), 39-45.

Potnis, D. (2011). Folksonomy-based user-centric information organization systems. International Journal of Information Studies, 3(1), 31-43.

Potnis, D., & Pardo, T. (2011). Mapping the evolution of e-readiness assessment. Transforming Government: People, Process, & Policy Journal, 5(4), 345-363. [Acceptance Rate: 25%]

Potnis, D. (2011). Marital status of female cell phone users: Criterion for distinct information behavior in a developing nation context. Poster presentation at the Association for Library & Information Science Education Annual Conference, San Diego, CA.

2010

Mohan, L. & Potnis, D. (2010). Catalytic innovation in microfinance for inclusive growth: Insights from SKS Microfinance. Journal of Asia-Pacific Business, 11 (Special Issue on Value Creation, Social Innovation and Entrepreneurship in Global Economies), 218-239. [Acceptance Rate: 15%]

Rorissa, A., Potnis, D., & Demissie, D. (2010). A comparative study of contents of e-government service websites of Middle East and North African (MENA) countries. In C. Reddick (Ed.), Comparative e-government: An examination of e-government across countries. (pp. 49-70): Springer Integrated Series in Information Systems.

Potnis, D. (2010). Measuring e-governance as an innovation in the public sector. Government Information Quarterly, 27(1), 41-48. [Acceptance Rate: 15%] [5-Year Impact Factor: 5.595]

Potnis, D. (2010). Mobile technologies and socio-economic opportunities for disadvantaged women: A study of information behavior in a developing nation context. (Doctoral dissertation). College of Computing and Information, State University of New York, University at Albany. Available from ProQuest Dissertations and Theses database (UMI no. 3409224)

Potnis, D. (2010). The role of cell phones in shaping the information behavior of disadvantaged women from rural India. Finalist for the Doctoral Dissertation Research Poster Competition at the Association for Library and Information Science Education Annual Conference, Boston, MA.

2009

Potnis, D. & Demissie, D. (2009). Barriers to socio-economic opportunities in Africa: An e-government perspective. Poster presented at iSociety: Research, Education, Engagement – iConference, Chapel Hill, NC.

Potnis, D., & Deosthali, K. (2009). Competing with time? Teaching summer sessions. SKILL Conference, Institute for Teaching, Learning and Academic Leadership, State University of New York, University at Albany, NY. (Refereed)

Pardo, T., Fawzi, M., & Potnis, D. (2009). e-Government, PPPs, and implementation of the MDGs: A preliminary research review. Paper presented at the e-Government and Public Private Partnerships (PPPs) for Better Public Service Delivery and MDGs Implementation Workshop held by the United Nations Department of Economic and Social Affairs in cooperation with International Telecommunication Union, Geneva, Switzerland. (Invited)

Potnis, D. (2009, February). Folksonomies: Organization of user information for the users, by the users in the flat world. iSociety: research, education, engagement, iConference 2009, Chapel Hill, NC.

Potnis, D. (2009). Mobile technologies and disadvantaged women: A mixed methods study of information behavior in a developing nation context. Poster presented at iSociety: research, education, engagement – iConference 2009, Chapel Hill, NC.

2008

Potnis, D., & Pardo, T. (2008). Evolution of readiness indicators. Paper presented at the 2nd International Conference on e-government Theory & Practice, Cairo, Egypt, 417-422. ACM Proceedings.

Potnis, D. (2008). Innovation management measurement and e-government. Presented to the United Nations Knowledge Management Committee, UN Headquarters, NY. (Invited)

Potnis, D., & Pardo, T. (2008, May 18-21). United Nations e-Government Readiness Index: A work in progress. Paper presented at the 9th Digital Government Society Conference (dg.O), Montreal, Canada, 365-366. ACM Proceedings.