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- Associate Editor, IIM Kozhikode Society & Management Review, Sage Publishing, 2019 – Present
- Editorial Board Member, 2013 – Present
- International Journal of Technology Diffusion, IGI-Global Publications
- International Journal of Information and Communication Technologies and Human Development, IGI-Global Publications
- Member, Pratt-Severn Faculty Innovation Award, Association for Library and Information Science Education Committee, 2019-2020
- Member, International Relations Committee, Association for Information Science and Technology, 2018-19
- Chair, International Paper Contest, Special Interest Group on International Information Issues, Association for Information Science and Technology, 2017-19
- Jury Member, International Paper Contest, Special Interest Group on International Information Issues, Association for Information Science and Technology, 2016-2017
- InfoShare Officer, Special Interest Group on International Information Issues, Association for Information Science and Technology (previously known as American Society for Information Science and Technology), 2010-2014
- Leadership Roles at Conferences
- Program Committee Member
- 2020 International Workshop on Domain-driven Data Mining, Cincinnati, OH, May 7-9, 2020.
- iConference 2020, Borås, Sweden, March 23-26, 2020.
- 82nd Association for Information Science and Technology Annual Meeting, Melbourne, Australia, October 19-23, 2019.
- Association for Library and Information Science Education 2019 Conference, Knoxville, TN, September 24-26, 2019.
- International Conference on Global Health & Medical Tourism, Indian Institute of Management at Kozhikode, March 7-9, 2019.
- 12th International Conference on Theory and Practice of Electronic Governance, Melbourne, Australia, February 20-22, 2019.
- 81st Association for Information Science and Technology Annual Meeting, Vancouver, Canada, November 10-14, 2018.
- 3rd International Conference on Digital Transformation & Global Society, St. Petersburg, Russia, May 30-June 1, 2018.
- 11th International Conference on Theory and Practice of Electronic Governance, Galway, Ireland, April 4-6, 2018.
- Special Indian Publication, 10th International Conference on Theory and Practice of Electronic Governance, New Delhi, India, March 7-10, 2017.
- Mobile Communication for Development 2014 Conference, Dakar, Senegal, April 8-9, 2014.
- 2nd International Conference on e-Government in Cairo, Egypt, December 1-4, 2008.
- Symposium Planning Committee, Special Interest Group USE, 81st Association for Information Science and Technology Annual Meeting, Vancouver, Canada, November 10-14, 2018.
- Session Chair, Interdisciplinary Approach and Professional Development, Association of Library and Information Science Education 2018 Conference, Denver, Colorado.
- Session Chair, Social Media Session, 2017 Annual Meeting of the Association for Information Science & Technology, Crystal City, Virginia.
- Chair, Minitrack titled “Managing ICT for Development Field Research: Challenges, Opportunities, & Solutions,” “ICTs for Global Development” Track at the 23rd Americas Conference on Information Systems, Boston, MA, August 10-12, 2017.
- Moderator, School Library Media and Librarian Education Session, Association for Library & Information Science Education Annual Conference, Boston, MA, January 5-8, 2016.
- Chair, Minitrack titled “Managing ICT4D Field Research in the Developing World: Challenges, Opportunities, & Innovative Solutions,” “ICTs for Global Development” Track at the 22nd Americas Conference on Information Systems, San Diego, California, August 11-13, 2016.
- Co-chair, Minitrack titled “ICTs for Financial Inclusion of the Unbanked Poor in Developing Economies,” “ICTs for Global Development” Track at the 20th Americas Conference on Information Systems, Savannah, Georgia, August 7-10, 2014.
- Assistant Organizer, 25th International Conference on Systems Dynamics in Boston, Massachusetts, organized by Systems Dynamics Society, July 29-August 2, 2007
- Judge and Panel Member, Jean Tague-Sutcliffe Doctoral Student Poster Competition, Association for Library & Information Science Education Annual Conference
- Boston, MA, January 5-8, 2016
- Philadelphia, PA, January 21-24, 2014
- Member, Association for Information Science and Technology (previously known as American Society for Information Science and Technology) Strategic Planning Focus Group, 2014.
- Council of Research Grant Proposal Evaluators, Deanship of Scientific Research, King Fahd University of Petroleum & Minerals, Saudi Arabia (Invited), October 2016.
- Participant, Online Chat: Financial Inclusion in India, Consultative Group to Assist the Poor, World Bank, January 28, 2015.
- Reviewer
- Journals
- Annals of Library and Information Studies: 2017
- First Monday: 2017
- Gender, Technology, and Development: 2018-19
- IEEE Transactions on Emerging Topics in Computing: 2017-18
- Information Processing and Management: 2016-2017
- Information Systems Management: 2017
- Information Technology and International Development: 2014-2015
- Information Technology and People: 2018, 2017, 2016, 2014, 2013
- Information Technology for Development: 2019, 2018, 2014-2016
- International Journal of Communication: 2017
- International Journal of Information, Diversity, & Inclusion: 2019
- International Journal of Information and Communication Technologies and Human Development: 2018, 2016, 2014, 2013
- International Journal of Medical Informatics: 2019
- International Journal of Technology Diffusion: 2013-2017
- International Review of Administrative Sciences: 2016
- Journal of African Business: 2017
- Journal of Asia-Pacific Business: 2009
- Journal of Rural Studies: 2017
- Journal of Strategic Management Education: 2015
- Journal of the Association for Information Science and Technology: 2017-18
- Libri–International Journal of Libraries and Information Studies: 2018-19
- Sage Open: 2014, 2019
- Science and Public Policy, Oxford Journals: 2011
- Sustainability, MDPI AG’s Open Access Journal: 2014
- Telematics and Informatics: 2017
- Trans Government: People, Process, and Policy: 2014, 2011, 2009
- Conferences
- ACM SIGMIS Computer and People Research Conference: 2018
- Americas Conference on Information Systems: 2016, 2014, 2010
- Association for Information Science and Technology Annual Meetings: 2013-2018
- Association for Library & Information Science Education Annual Conference: 2018, 2014
- Hawaii International Conference on System Sciences: 2019-16, 2014, 2010
- iConference: 2010, 2013-2014
- IndiaHCI19: 2019
- International Conference on Theory and Practice of Electronic Governance: 2016-2018
- International Conference on Information Systems: 2013, 2014
- Mobile Communication for Development Conference: 2014
- Southern Association of Information Systems: 2017, 2018
- Books
- Critical Issues in International Public Management: Volume 6, Emerald Series, 2017
- Information Seeking Behavior and Technology Adoption: Theories and Trends, IGI Global, 2014
- Comparative E-government: An Examination of E-Government across Countries, Springer, 2010
- Grants and Awards
- Elfreda A. Chatman Research Award, ASIS&T SIG-USE, 2018-19
- Best Information Behavior Conference Paper Award, ASIS&T SIG-USE, 2018
- Student Travel Award, ASIS&T SIG-USE, 2018
- External Reviewer
- Tenure and promotion of a tenure-track faculty in a library and information science school in the US, 2018
- Member of doctoral dissertation examination committee, Dissertation title “Information technology in healthcare: A practice-based empirical examination in India,” Indian Institute of Management at Trichy, 2019
- Expert evaluator, Doctoral dissertation on “Learner modeling using learner characteristics for implementation of adaptability and personalization in intelligent tutoring system,” University of Petroleum and Energy Studies, Dehradun, India, 2019