TN eCampus, Tennessee Board of Regents
Location Description
TN eCampus is a division of TBR, the Tennessee Board of Regents – College System of Tennessee, which is the largest system of higher education in Tennessee.
Through the TN eCampus collaborative partnership, individuals considering a college education or options for accelerating degree completion have a comprehensive view of online programs and courses offered by Tennessee institutions, regardless of where or how they were developed. These online programs and courses are equivalent to those offered at physical campus locations. No differentiation is made between online and on-ground delivery on transcripts or diplomas. All participating institutions are regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) or the Council on Occupational Education (COE). Many programs have additional discipline-specific national accreditation status.
Using technology, TN eCampus aims to improve access to high-quality, affordable, student-centered learning opportunities.
Practicum Work Mode
Remote
Semesters or Time Period Available
Ongoing, not limited to a specific semester
Location
1 Bridgestone Park
Nashville, TN 37214
https://tnecampus.org/
Contact
Britt Young
End User Support Associate
byoung@tbr.edu
931-220-3896
Student Tasks
The practicum student will provide support for Campus Relations, Student Success, and operations processes and initiatives of TN eCampus by:
Collecting and analyzing data (e.g. course evaluations, student achievement, training evaluations, student/faculty surveys) for continuous process improvement for TN eCampus operations and external communications based on trends identified in the collected data;
Providing effective student-focused frontline support in identifying and resolving student issues, using triage skills to identify and resolve important or urgent issues and to escalate them properly when necessary;
Maintaining student records and interface as needed;
Assisting with crafting, implementing and analyzing student-targeted messaging, including communication plans, recruitment initiatives, social media posts, website content and communications to campus-based support teams;
Other duties as assigned.
The student will likely work with the following technology/programs (training will be provided as-needed, but some existing proficiency with Microsoft & Google software is highly beneficial):
Microsoft Teams
Microsoft Office (particularly Excel and Word)
Google Drive (particularly Sheets and Docs)
D2L Brightspace Learning Management System
Smartsheets
Slate CRM
Sprout Social
Drupal CMS
Type of Mentoring Provided to the Student
The practicum student will work in collaboration with a member of the Campus Relations or Student Success team. Together, the student and their mentor will create a list of actionable goals and learning objectives to benefit the student’s professional growth. The student will remain in frequent contact with their mentor, and they will likely also collaborate with other members of the TN eCampus staff on various projects.
Student Interaction With Others at the Location
This position is virtual; however, TN eCampus staff works collaboratively in-office on the first and third Wednesday of each month, and the practicum student is welcome to join if they wish. TN eCampus uses Microsoft Teams to collaborate and chat throughout the work day. The student will attend a biweekly virtual all hands meeting where they will have the opportunity to work with other members of the department.